CR
Claudia R

1 reviews | Active since Jul 2022

12 Jul 2022, 11:38

Samsung washing machines don't last

I bought a Samsung ECOBUBBLE 8KG washing machine about 5 years ago, if tha,t and the motor has now packed up after the technician they sent out opened the entire unit when we logged a call advising that it was pausing every now and then when a cycle was running. He advised that the water pipe was twisted and that could be the problem but that the motor is about to pack up. A day later when doing my second load the machine was still working but the drum stopped turning completely. I contacted the technician and he advised that I could get a refurbished or new motor but both only had 3 months warranty. When I googled on the web SAMSUNG have a message advising that my washing machine has a 5 year warranty but 10 years on the motor because honestly Samsung appliance that only lasts 5 years is ridiculous. Apparently because there is no sticker on the machine that says 10 year warranty it falls away so now I need to take the costs myself. I will never recommend a samsung appliance to anyone or buy another one again. I had an LG for almost 20 years and only had it service once... VERY BAD AFTER SERVICE

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Replies (3)
Samsung South Africa
Samsung South Africa's reply12 Jul 2022, 11:49
Official
Good day  Claudia , 
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA 
:^LP
CR
Claudia R's update12 Jul 2022, 11:52
Reviewer Update
Thank you for responding. I have always spoken highly of Samsung and their products. That is the reason I decided to go with your washing machine... very disappointed
CR
Claudia R's update13 Jul 2022, 11:15
Reviewer Update
Appreciate your assistance