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farhana I
1 reviews | Active since Mar 2026
11 Jun 2026, 15:57
Samsung washing machines are not worth the effort
Bought a Samsung washing machine from Hirschs Fourways 1 month ago. The door rubber came off. I was told by Hirschs that this wasnt guaranteed so had to pay an extra R1500 for a replacement part. I was told it would be replaced by another company Inyathi in 72 hours. Samsung delivered the part to the wrong address and so two weeks later I am still waiting for my washing machine to be fixed so that it can be used. Really awful service from both Samsung and Hirsch's Fourways. NEVER WILL I BUY ANOTHER SAMSUNG APPLIANCE AGAIN! What terrible after sales service!
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Replies (2)
Samsung South Africa's replyOfficial
11 Jun 2026, 15:57Good day Farhana
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply11 Jun 2026, 15:57
Official
Good day Farhana
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
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farhana I's updateReviewer Update
11 Jun 2026, 16:05Im not holding my breath! Seems like you tell all your unhappy customers the same. Consider that your repairs department is in a serious mess. I will never buy samsung again.
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farhana I's update11 Jun 2026, 16:05
Reviewer Update
Im not holding my breath! Seems like you tell all your unhappy customers the same. Consider that your repairs department is in a serious mess. I will never buy samsung again.