SAMSUNG WASHING MACHINE WARRANTY RESPONSE

I bought a Samsung Washing Machine (Samsung because off it's warranty & good service) in December 2013, on the 16th of March 2015 my Washing Machine just had no power I phoned the call centre to log a call to repair because my machine is still under warranty. On the 18th March the Local Repairer came out to check the machine and told me my Pc boards is dead I will get response in a day or 2, on the 20th March I phoned the call centre to find out what is going on because I still have no response from both of Repairer & Samsung. Today is the 24th March still have no response on what's going on with my machine, I must now use a laundry to wash my clothes and it is starting to cost me money ? I don't understand why you have a warranty if the service is so bad ? No one is following up or give me feedback on what is going on! <br> Do I want to refer Samsung as the best brand in appliances & service - NO ? Because I never ever thought I will experience such bad service from Samsung & their repairers.<br> <br> Hope that I will get response out of this - because I don't have any hope about this case anymore.