Samsung washing machine under Guarantee

<p>Samsung Service Department is an absolute disappointment. I have been trying to get my washing machine, which is still under guarantee, fixed since the 12 October 2016. When you call to log a complaint all they do is escalate the problem, then escalate the escalated problem. </p> <p> </p> <p>Surely we we should be allowed to speak to someone in authority to get the problem sorted but alas lets just escalate the escalated problem.</p>