JD
Jean D
1 reviews | Active since Jun 2021
28 Aug 2024, 17:44
Samsung Washing Machine - the worst purchase ever!!!
We bought a top of the range front loader Samsung washing machine 21 March 2024. In June 2024 it was already at a Samsung agent for repairs - replacing the drum. ON A BRAND NEW WACHING MACHINE!!! It is now end of August 2024 the machine is still not fixed and Samsung refuses to replace it. We have done everything Samsung requested us to do. They had more than one of their agents looking at it. The machine makes such a noise that one cannot use it. Was it supposed to keep only for 3 months? Is this how Sanmsung makes their money? I am sorry, but Samsung will not make another cent from me.
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Samsung South Africa's replyOfficial
28 Aug 2024, 17:52Good day Jean
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply28 Aug 2024, 17:52
Official
Good day Jean
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM