Samsung washing machine technician caused damage to my kitchen cupboards

I have been waiting for 4 weeks without a washing machine after a Samsung technician damaged the washing machine outflow pipe connection when he removed our Samsung washing machine to repair it.

We didn't know he had damaged the connection when we asked him to rather come back the next week to remove the machine because we needed it that weekend. He then pushed the outflow pipe back into the hole in the wall he had created and the water from the outflow pipe filled the hole and poured back onto the floor behind the machine. This ended up flooding our kitchen and damaging our new cupboards.

I have corresponded endlessly with Nadeem Sallie, Shaun Reddy and Buntu Matebeni at the VOC without success. My reference number is ********** 384.

I need the you (Samsung) or the subcontractor you used (ASC), a man by the name of Arnald Oliphant to pay for the damage he did to my wall, replace the connector he stole (it is nowhere to be found) and pay for the repairs to my new kitchen cupboards. I have sent through the quotes to your VOC without any response.

What's worse is that Arnald came to pick up the machine without my permission and repaired it. I am not paying him a cent (I already paid a callout fee) until he pays for the repairs to my kitchen cupboards.

So we haven't had a machine for 4 weeks and are having to ask friends and family to assist.

We have a Samsung fridge, microwave and television and so I consider myself quite a loyal Samsung customer. I'm at my wits end to know how to proceed.

Nobody from Samsung is communicating with me on this despite multiple phone calls from my side.