Samsung Washing Machine Shatters after 3 weeks of purchase!

I purchased a Samsung front loader black 11kg washing machine brand new and paid R10 000! Three weeks after purchase the glass of the door shatters while the washing machine is not in use. This is reported to the Game store where it was purchased and all I'm told is that a service request will be logged with Samsung. Game offers no further assistance. I had to follow up for a week to get a response. A Samsung technician visits my home and does an assessment. Samsung concludes that I was negligent and the report submitted by their own technician states that I was informed there is no warranty on my unit! This is a blatant lie! Who accepts that a warranty is gone after 3 weeks?! Samsung is refusing to replace the unit or offer a refund even though this washing machine is less than a month old! I am instituting legal action. If you want to be spared emotional trauma stay away from Samsung appliances and Game stores!