Samsung washing machine poor after sales service

I logged a call on monday morning as my waching machine stopped pumping warm water and then cold water. After a long time and much spelling a call was logged with all the info or so I thought and I was asked to do some fault checking. I went home and clled back and after a long time was told the system is down. On tuesday I tried again and provided the 4E error after giving all the info again. Yesterday they wanted to do fault finding again so I called this morning and after giving all the info again was told that someone will call me back Still waiting and no Samasung waching machine Terrible service I also troied to order the parts from the Rivonia spares department to fix it myself but they do not want to assist.