RC
Richard C
1 reviews | Active since Oct 2019
19 Nov 2019, 13:52
Samsung washing machine - pitiful, apathetic service
Repairs to Washing machine.
Reported a faulty washing machine on 1st November. Technician visited, replaced an apparently faulty inverter board, charged R1800. Machine failed the same day.
Since then the call centre and technicians have been giving us a runaround. Numerous phone call to the call centres and technicians get dropped as soon as they run out of answers. THree weeks on, we are still awaiting a confirmation on whether parts are available and when the problem will be attended to.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
19 Nov 2019, 13:54Good day Richard C,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NM
Samsung South Africa's reply19 Nov 2019, 13:54
Official
Good day Richard C,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NM
Samsung South Africa's replyOfficial
19 Nov 2019, 14:04Herewith your reference number:
***
Regards,
***
Regards,
SamsungSA:^NM
Samsung South Africa's reply19 Nov 2019, 14:04
Official
Herewith your reference number:
***
Regards,
***
Regards,
SamsungSA:^NM
RC
Richard C's updateReviewer Update
21 Nov 2019, 12:41No one has called me as of 21st November. I have made 6 calls to various representatives today, but the best answer I can get is that they are awaiting for an approval for a motor.
The reference number you supp**** above (ref **********) has not been a great help.
Still no closer to a washing machine after 21 days
The reference number you supp**** above (ref **********) has not been a great help.
Still no closer to a washing machine after 21 days
RC
Richard C's update21 Nov 2019, 12:41
Reviewer Update
No one has called me as of 21st November. I have made 6 calls to various representatives today, but the best answer I can get is that they are awaiting for an approval for a motor.
The reference number you supp**** above (ref **********) has not been a great help.
Still no closer to a washing machine after 21 days
The reference number you supp**** above (ref **********) has not been a great help.
Still no closer to a washing machine after 21 days
RC
Richard C's updateReviewer Update
21 Nov 2019, 12:43No one has called me as of 21st November. I have made 6 calls to various representatives today, but the best answer I can get is that they are awaiting for an approval for a motor.
The reference number you supp**** above (ref **********) has not been a great help.
Still no closer to a washing machine after 21 days
The reference number you supp**** above (ref **********) has not been a great help.
Still no closer to a washing machine after 21 days
RC
Richard C's update21 Nov 2019, 12:43
Reviewer Update
No one has called me as of 21st November. I have made 6 calls to various representatives today, but the best answer I can get is that they are awaiting for an approval for a motor.
The reference number you supp**** above (ref **********) has not been a great help.
Still no closer to a washing machine after 21 days
The reference number you supp**** above (ref **********) has not been a great help.
Still no closer to a washing machine after 21 days
RC
Richard C's updateReviewer Update
22 Nov 2019, 12:14One day later. Still no visit from a technician. I was blessed with an SMS to expect a call and then an actual call from Nhlanhla who couldn’t tell me if the part had been ordered, if a technician had been scheduled or if there were any associated costs or refunds. She did say that the call had been escalated
She said she would call me back once she had found out. She called back 30 minutes later but couldn’t add any additional information from the previous call, apart from fact that I may receive a call later in the day or next week once they had established if a part was available. She didn’t know which part was needed.
She said she would call me back once she had found out. She called back 30 minutes later but couldn’t add any additional information from the previous call, apart from fact that I may receive a call later in the day or next week once they had established if a part was available. She didn’t know which part was needed.
RC
Richard C's update22 Nov 2019, 12:14
Reviewer Update
One day later. Still no visit from a technician. I was blessed with an SMS to expect a call and then an actual call from Nhlanhla who couldn’t tell me if the part had been ordered, if a technician had been scheduled or if there were any associated costs or refunds. She did say that the call had been escalated
She said she would call me back once she had found out. She called back 30 minutes later but couldn’t add any additional information from the previous call, apart from fact that I may receive a call later in the day or next week once they had established if a part was available. She didn’t know which part was needed.
She said she would call me back once she had found out. She called back 30 minutes later but couldn’t add any additional information from the previous call, apart from fact that I may receive a call later in the day or next week once they had established if a part was available. She didn’t know which part was needed.