Samsung washing machine not reliable

I bought a Samsung washing machine from Hirshs. The machine broke down 2 weeks after the warranty expired. The motor, however, carried a 10 year warranty. Samsung refused to come out to diagnose the motor without paying them a call-out fee. For the item to fail 2 weeks after the warranty expired does not indicate Samsung makes quality products. That’s the last Samsung product I purchase. The Samsung washing machine was bought to replace a LG top loader which still works even though it is more than 10 years old. LG certainly seem to make more reliable products. LG certainly don’t want to make money from products that fail just after the warranty expires.