Samsung Washing Machine - never again

R17000 washing machine, worst home appliance ever bought. I purchased a Samsung washing machine from Hirsh Electrical in January 2019. In September 2019 my door lock was was not locking so the machine would not go into the wash cycle. Reported to Hirsh and 10 days later was contacted by Samsung. Explained to Samsung what the problem was and was told that they would order the part without even having a look at the machine. A week later a technician comes to my house after 5pm looks at the machine and says that there are cocroach eggs in the circuit board without even removing the board. He says this voids the guarantee. I asked to look at the board and he rep**** that he put the board back in. I was again contacted my Samsung and told that I would have to pay for a call out for a technician to come out and diagnose the problem. Why do I have to pay for a call out if a technician already diagnosed the problem. I said they have to pass the info to the technician that is coming to do the repair as the fault was already diagnosed. I agreed to pay. A technician from Liptronics arrives inspects the machine and says that the door lock is faulty and not the circuit board. He had to order the part. Waited another 2 weeks for the door lock to arrive. I was told to pay approx R1500 for the repair. The new door lock was put in and tested by the technician and did not work. He said he had to order a circuit board. Another two weeks passed . I was quoted another R2600 for the board. The technician came out removed the old board and put in the new board. The problem still persisted. He said that there are no cocroach eggs on the old circuit board so how did the Samsung technician say that if the board was never removed. The technician said that the new board might also be faulty so he has to order another board. Today is the 30th December 2019. R17000 later I have no washing machine. This repair is all guess work by Samsung at my cost. Never again a Samsung Home Appliance.