Samsung washing machine& Makrosure

Bought a 14kg twin tub washing machine in 2018. Up to now it was repaired 5-five times. Of which was 4 times before its warrante expired. Demanded a new machine and was shot down. Luckily I took an extended warranty from Makro where we bought it. Now, again it's not spinning. Makrosure rekons no...they won't fix it as I broke the door. That door was giving problems when the machine was 6 months old. So why did I pay 100's of rands for an extended warrantee? It's not through negligence that the machine is not working. Never again....Makrosure or any Samsung again. They have made enough money out if me and all I got was headaches from their *******. Never again!!!