Samsung washing machine issues still unresolved

I bought a Samsung washer/dryer for R10,000 from Makro on 22 November 2024. After 6 months I couldn’t switch it on, it was dead. I called Makro on 22 May 2025 and reported the problem. On 24 May Electrocorp contacted me and booked the machine. A technician came out on 2 June for the first time and a week later another technician came out. Another week later the first technician came out again. They replaced a lot of electronic parts but the machine was still dead. On 18 June they picked the machine up for repairs in their workshop. I called on 24 June, they said they would call me back which didn’t happen. I called again on 26 June, same story. I called again this morning and the machine is still not working. Over the past 5 weeks I called Electrocorp and Samsung about 30 times. This morning I demanded a new machine but they only apologize for the inconvenience and nothing further hapens. I’ve been without a washing mashine for 5 weeks now and I’m totally fedup. Neither Samsung nor Electrocorp does anything about the problem. The mashine has a 2 year guarantee and I took out additional warranty which I paid for.