Samsung washing machine has been tearing our clothes for years!

We purchased a Samsung frontloader on 2nd August 2015, the machine tears clothes, it has ruined so many and we have reported it over and over to Samsung; 8th June 2016 – first report of machine tearing clothes (10 months after purchase) 27th October 2016 – 2nd report of machine tearing clothes (14 months after purchase) 12th April 2018 – 3rd report of machine tearing clothes (20 months after purchase)

A repair was carried out on 19th June 2018. The technician assured us that Samsung was NOT merely carrying out repairs during the warranty in order to delay a replacement and that should the same issue happen again, whether or not the warranty was still in effect, the machine would be replaced as defective.

11th September 2018, another technician was sent because the machine is STILL tearing clothes, his only report is "assessment completed, took photos to take to Samsung"

Obviously now we want a replacement, the machine has been fixed by Samsung no less than 4 times in 3 years for the same fault. There are numerous reports on the internet of the same issue with this particular model apparently due to the design flaw of the drain being too close to the door.

Samsung is only willing to offer "depreciation or free of charge repair"

We have no reason to believe that further repairs would be any more effective than those previously done.

We were told that Samsung would only consider reimbur*****t for the damaged clothes if we could provide original proof of purchase? Who keeps the slips for clothes for years?

Samsung refuses to replace/exchange the machine.

We have been complaining for years and now that the warranty period is over, they are dragging their feet to actually resolve the issue.

Surely we have a right to expect that a washing machine would not damage clothing rendering it unwearable?