Samsung Washing Machine defective

I bought a Samsung washing machine last year at the end of August at Hirsches Sliverlakes in Pretorua East. The machine was one of the Defective Product and I encoutered a terrible after sales customer service. Hirches the worst after sales customer service i have ever experienced they initially promised to contact me within 48 hrs but i only got contacted 5 days later .

The machine i bought was throwing water through the detergent hole and it damaged my skading. I called Samsung and they gave run around and not assistance. They even refused to give their names over the fones. Hirches took my name and number and even today they have not called me.

I will never buy Samsung product again, I had AEG machine for over 15 years and I had never had problem. Samsung less than 9 months, i encountered problem let alone the terrible after sales service. Their product is of sub- standard, they are even failing to provide support. I am disappointed and wish I could take the machine back to Hirches and claim my money back.