MG
Martyn G

1 reviews | Active since May 2024

14 May 2024, 09:53

samsung washing machine complaint

I bought a samsung washing machine as my old one was dying, and fitted it in August 2023. On 26th November the door exploded, I was outside and my friend was on the lounge, the drum was full of glass and glass all over the floor. The machine hadn't been used for 2 days and the cloth I use to wipe the seal after use was hanging on the door. Nobody, fortunately, was near the machine. After 5 months samsung refuse to replace the machine but want to put a new door on it. My question is, would their CEO want to wear clothes washed in that machine after it had all that glass in it? I don't want to risk glass in my underwear. I recommend anybody looking to buy a samsung washing machine to think again. I understand they are blaming me for breaking it but I have proof I was 3-4 M away at the time! Their equipment is not fit for purpose and their service is a contradiction in terms. I see them in Court next week. Then there is their libelist statement to consider.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply14 May 2024, 09:55
Official
Good day  Martyn 
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA 
^NM 
MG
Martyn G's update14 May 2024, 15:59
Reviewer Update
It has already been through your escalation team!
MG
Martyn G's update22 May 2024, 20:29
Reviewer Update
Samsung did not appear in Court today which isn't a surprise, but it has delayed the case - again! It has obviously been noted by samsung but they are still only offering to replace the door and not the complete machine.

Anybody want a washing machine full of glass?? No, I don't either!