Samsung Washing Machine appalling service

Bought a new Samsung washing machine in March 2023. It stopped working after 2 1/2 months. Almost a week later and the machine is still not fixed. That is an unacceptable repair time for an important family appliance.

Samsung uses an outsourced 3rd party for their repairs. Their processes are terrible and definitely not customer-centric. Firstly log a call with Samsung, then provide proof of purchase, then get handed over to the 3rd party, who dispatch a repair technician "within a week" - They then also require proof of purchase (??) - the technician assesses the repair, and only then requests the spares from Samsung - the Spares take "3-4 days" to get there - whereafter they then re-dispatch the repair technician. I am supposedly fortunate that Samsung assessed the issue telephonically and approved the spares upfront. Lucky me!

In the age of choice, I could have bought many other products - the only real differentiator these days is service - and here, Samsung has failed.

When something goes wrong, you have the opportunity to correct it and in turn, impress and build a reputation greater than if the problem never occurred. Oh well, Samsung - you failed.

Never again This was my last Samsung product ever.

If actually read this, come collect the machine and refund me - you can't fix this.