Samsung Washing Machine

I bought a Samsung Washing Machine from Makro in November and the stupid thing does not work, I contacted Makro and they immediately phone Samsung. I have been trying to get the washing machine exchanged but no luck. I have been sent from pillar to post. I have been phoning them everyday and speaking to different people saying different things.

I have never seen such rude and *********** people, this woman even told me to call their Ombudsmen if I want she doesn't care. that's their call center service

I want to return their product so I can get my money back and go and buy at a place that has proper customer service.

Regards

Lelethu