LVDB
Loraine Van Den Berg

1 reviews | Active since Dec 2013

07 Nov 2023, 00:16

Samsung washer dryer faulty.

I bought a Samsung 7kg washer 5kg dryer on 15 November 2022 from Makro Cape Gate. After 5 months in use, Samsung had to replace the drainage pump, as the water did not drain. Less than 2 months later the rubber that seals the door tear during a cycle, so they came to replace the rubber. A few weeks later, the water was leaking at the bottom of the door while washing, so samsung replaced the rubber again. On the 27th of October 2023, the machine gave a 4C warning, but was almost done with the washing cycle, it stopped working so it did not spin. The water supply was normal in the taps and the in and outlet pipes were straightened and not clogged. A false code ? On Saturday evening, the 4th of November, the machine did a cycle of washing, then after the cycle, it did not switch off, but automatically went to the Drum clean cycle. So I took my washing out and started the drum cleaning. A while later when i came to my kitchen, I found most of the floor under water, the water were leaking fast out the closed door. Note that this is the 5th time that the machine gave trouble in less than a year. I am the only person working with this machine and it is well looked after. Samsung is not willing to replace this faulty machine, but instead expect me to keep it and want to send a technichian to "fix" it again... In the mean time my kitchen cupboards are going to damage of all the leakage that happens. This is not what any client expect when buying a brand new washing machine. My worst buy ever! I will definitely NOT recommend anyone to buy this Samsung washer dryer. This was hard earned money wasted.

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Replies (4)
Samsung South Africa
Samsung South Africa's reply07 Nov 2023, 06:27
Official
Good day Loraine,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^NM 
Samsung South Africa
Samsung South Africa's reply07 Nov 2023, 07:57
Official
Dear Loraine,

Thank you for posting your comment
 
Your concerns have been duly noted
 
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. 
 
Thank you for your patience and understanding. 

Kind Regards,
SamsungZA
NM  

LVDB
Loraine Van Den Berg's update07 Nov 2023, 17:10
Reviewer Update
Samsung thank you. The technicians were here today, they found a problem with the water inlet timer which they fixed and said that I can call them directly if I have any further problems. I am just so tired of all the problems that this machine have had while still new, will see what happens.
Samsung South Africa
Samsung South Africa's reply08 Nov 2023, 08:59
Official
Thank you for the feedback.^NM