Samsung Washer Dryer- complaint 3 times via Live Chat- still awaiting a technician booking

I purchased a washing machine the Washer Dryer type in 2013. At the time the sales person indicated that the machine dryed as well, which it never did. I always got an HE2 error on the Dryer setting, and on complaining at the Game Store, the sales person indicated that he had made a mistake and thus I left it. I then purchased a tumble dryer to then ensure my laundry could be dried. In May 2020, my dryer stopped working and thus i did some further investigations on the HE2 error.

I then started chatting on your Samsung Live Chat option. I chatted with a person named Mapaseka. I have chatted to this person on 3 occassions now indicating the error message and tried to troubleshoot. On the prior 2 occasions they said they would get the call centre to call me to book a slot for a technician to come out to assess as the machine is out of warranty.

Look this is poor service, and the technician denies chatting to me prior and that all the info was given to me. I would not make a complaint on Hellopeter if I has been supp**** the info prior. Also on starting a chat, the info needed by your website is the serial number, and my contact details. It is really annoying that in the live chat I have to re-provide the info.

I am annoyed very annoyed. I understand that the technician assists and chats to numerous people on the same day and not remembering my details is not important. But not recalling after a client indicates the history even how the person got their name is a bit pathetic!!!