1 reviews | Active since May 2015
Samsung Washer Dryer Combo WD0704REU Service Issue
14/1/2014- Purchased Washer Dryer Combo with 2 year warranty & purchased extended warranty too<br> 10/2/2015- Reported faulty to Tafelberg <br> Original Error 4E Water Pressure, unit stops, have to press Pause button, then it would work for 20 min, give error, stop<br> 19/2- Liptronics replaced inlet valve - Problem not resolved as incorrect error message<br> 23/2- Liptronics assessed said heater problem will order part<br> 2?/2- Part replaced - not giving error code anymore but washing not getting dry<br> 3/3 - Collected to assess <br> 5/3 - I was told tested, not faulty. Told them to test low temp setting, was told that was also tested not faulty will deliver back on 6 Mar<br> 7/3 - Unit delivered - Problem not resolved<br> 13/3- Phoned Samsung who advised it must go in to be assess again, I decided to rather monitor unit before sending away again<br> 8/4 - Phoned Samsung said must either replace unit or give loan if assessed again, was told cannot get loan until assessed<br> 16/4- No feedback sent mail with video link showing issue- timer goes from 2h17min to 10min = total drying time 33min and that I want replacement, been inconvenienced 3 months, petrol, time off work etc. <br> SEE LINK- [URL Removed]<br>
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
kind regards
Samsung SA
