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easybreezz E
1 reviews | Active since Jun 2016
18 Nov 2024, 15:16
SAMSUNG WASCHINE MACHINES - GUARANTEE/WARANTEE ??? DONT BELIEVE THEM
I AM VERY DISAPOINTED IN SAMSUNG, ALL MY LIFE I HAVE BEEN BYING SAMSUNG PRODUCTS. LAST YEAR MAY 2023 I BOUGHT A SAMSUNG WASHING MACHINE FROM MAKRO - MODEL NO: WA13T5260BY 13KG. I HEARD A VERY LOUD NOICE AND THEN THE WATER WAS RUNNING FROM UNDERNEATH. I DID PHONE AS THE MACHINE IS STILL UNDER GUARANTEE/WARANTEE, THE TECHNITIAN CAME OUT TODAY JUST TO LET ME KNOW THAT THE DRUM OF MY WASHING MACHINE IS BROKEN AND IT DOESNT FALL UNDER THE WARRANTEE!!!!!!!!! FOR GOODNESS SAKE IS THIS HOW BAD SAMSUNG BECAME. I WILL NEVER BUY A SAMSUNG AGAIN AND ALSO THEY DONT TELL YOU THIS WHEN YOU BUY THE MACHINE. JUST OVER A YEAR AND THE MACHINE IS BROKEN.
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Replies (4)
Samsung South Africa's replyOfficial
18 Nov 2024, 15:18Good day Tashia ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply18 Nov 2024, 15:18
Official
Good day Tashia ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
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easybreezz E's updateReviewer Update
18 Nov 2024, 15:28THANK YOU, PLEASE CONTACT ME ON *** OR ***
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easybreezz E's update18 Nov 2024, 15:28
Reviewer Update
THANK YOU, PLEASE CONTACT ME ON *** OR ***
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easybreezz E's updateReviewer Update
21 Nov 2024, 09:39SO I GET AN EMAIL YESTERDAY FROM SAMSUNG, THEY DID TRY TO CONTACT ME ON *** 3X TIMES AND THE PHONE JUST RINGS AND IF I DONT ANSWER IN 3 DAYS THE CASE WILL BE CLOSED. I EMAILED THEM BACK SAYING THAT I DID GIVE ALTERNATIVE NUMBERS AND GAVE THE ALTERNATIVE NUMBERS AGAIN. THIS MORNING I GET THE SAME EMAIL AS YESTERDAY WHICH NOW IS STATING THEY CANT GET HOLD OF ME AND THAT THE CASE IS CLOSED!!!!!!!!!!!!! UNBELIEVABLE!!!!!!!!!!!!!!!! THIS IS HOW SAMSUNG TREAT CUSTOMERS, I WILL GO ALOT FURTHER AS JUST HELLO PETER. FIRST OF ALL SAMSUNG IN NOT TRUSTWORTHY, THEY DONT KNOW HOW TO HANDLE CUSTOMERS AND THEY SAY THAT THERE PRODUCTS HAS WARANTEE AND GUARANTEE, WHICH IS ALSO NOT TRUE. I THINK I MUST TAKE THIS TO THE OMBUDSMAN........ THE REFERENCE NUMBER ***. AND THE FACT THAT THEY DONT READ THEIR EMAILS AND MAKE ME A LAIR TO SAY THEY DID TRY TO CONTACT ME...... YOU MUST READ!!!!!!!!!!!!!!!I DID GIVE ALTERNATIVE NUMBER. HERE ARE THE NUMBERS AGAIN *** OR *** - READ YOUR E-MAILS.
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easybreezz E's update21 Nov 2024, 09:39
Reviewer Update
SO I GET AN EMAIL YESTERDAY FROM SAMSUNG, THEY DID TRY TO CONTACT ME ON *** 3X TIMES AND THE PHONE JUST RINGS AND IF I DONT ANSWER IN 3 DAYS THE CASE WILL BE CLOSED. I EMAILED THEM BACK SAYING THAT I DID GIVE ALTERNATIVE NUMBERS AND GAVE THE ALTERNATIVE NUMBERS AGAIN. THIS MORNING I GET THE SAME EMAIL AS YESTERDAY WHICH NOW IS STATING THEY CANT GET HOLD OF ME AND THAT THE CASE IS CLOSED!!!!!!!!!!!!! UNBELIEVABLE!!!!!!!!!!!!!!!! THIS IS HOW SAMSUNG TREAT CUSTOMERS, I WILL GO ALOT FURTHER AS JUST HELLO PETER. FIRST OF ALL SAMSUNG IN NOT TRUSTWORTHY, THEY DONT KNOW HOW TO HANDLE CUSTOMERS AND THEY SAY THAT THERE PRODUCTS HAS WARANTEE AND GUARANTEE, WHICH IS ALSO NOT TRUE. I THINK I MUST TAKE THIS TO THE OMBUDSMAN........ THE REFERENCE NUMBER ***. AND THE FACT THAT THEY DONT READ THEIR EMAILS AND MAKE ME A LAIR TO SAY THEY DID TRY TO CONTACT ME...... YOU MUST READ!!!!!!!!!!!!!!!I DID GIVE ALTERNATIVE NUMBER. HERE ARE THE NUMBERS AGAIN *** OR *** - READ YOUR E-MAILS.
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easybreezz E's updateReviewer Update
21 Nov 2024, 09:40I ALSO PRIVATELY REPLY TO YOU BUT YOU ARE NOT READING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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easybreezz E's update21 Nov 2024, 09:40
Reviewer Update
I ALSO PRIVATELY REPLY TO YOU BUT YOU ARE NOT READING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!