Samsung Warrenty? What warrenty? An expensive stove that had a defect is still broken

Still waiting for them to sort out a supposedly brand new 5 burner stove (doubting it). It came with a fault on one of the burners, They were quick to send a third party service provide who immediately diagnosed it as a factory fault. Fro there on, its been time and money wasted on the phone. A joke of a service really. 3 days after we reported the broken burner, one of the switches (knobs) came off. Quality? We've been calling and promised to wait, which we patiently did. Yet they seem to have fun tossing us between HiFi corp (Where we bought the stove) and themselves. Its been a Full month now and we are not making full use of what we bought in cash, meaning they have their money, so why cant we have the product as we expected it to be?

We get all sorts of excuses. Either we told them that "we do not have the stove with us"? Like okay - so why did we call? Or we are unreachable - never once did they call to say they sent anyone. Its getting pathetic. We spent a lot of money on what is supposed to be a premium product, but we got a headache in return for our money. Not only is this unfair, it is also a sign of how Samsung does not seem to care about their brand, having sold us something that has a defect and then refuse to resolve the issue.

We have run out of options. When we call them, it seems they are making use of a terrible call center service provider, who obviously does not want to invest in good infrastructure. Otherwise they would hear what we are saying and the phone and we do not have to keep repeating, or their calls will not keep getting dropped on us and we have to keep having to hear the same machine counting numbers at us.

TERRIBLE service