MM
Mfanafuthi M
1 reviews | Active since Apr 2014
21 Oct 2024, 14:51
Samsung Warranty Support issue
I sent my Z Fold 4 for warranty repairs in Pretoria (Samsung Customer Service Centre) since it was no longer opening fully. A week later my device was still not booked yet and I haven't even received a reference number too after several emails and calls. Seeing that it might never be attended to I fetched back as it was.
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Replies (2)
Samsung South Africa's replyOfficial
21 Oct 2024, 14:53Good day Mfanafuthi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply21 Oct 2024, 14:53
Official
Good day Mfanafuthi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
MM
Mfanafuthi M's updateReviewer Update
02 Jan 2025, 12:15Noted, I was contacted and advised to again book the courier & insurance using my own cash to send to Sandton instead of PTA this time of which I couldn't afford.
MM
Mfanafuthi M's update02 Jan 2025, 12:15
Reviewer Update
Noted, I was contacted and advised to again book the courier & insurance using my own cash to send to Sandton instead of PTA this time of which I couldn't afford.