Hellopeter
Share Your Experience
VN
Vernon N

1 reviews | Active since Jun 2022

20 Jun 2022, 13:04

SAMSUNG WARRANTY SERVICE -PATHETHIC

SAMSUNG A51 Imei: *** Ref no: KWDUR442926

I sent In a Perfectly Working Phone to Cell C for Repair Under My 2 Year warranty - only on a call ear volume was low. This phone was never dropped or abused in any way. The Phone has No cracks Or dents on it.(No Physical damage to the Naked Eye) Now as per Cell C repair centre -My Phone Has Physical Damage -& My Warranty Is Been Voided. I must pay for attached Quote??? I Have made Numerous calls to cell c repair centre -asking them for a written report of such physical abuse -even spoken to the Team Leader who promised me by 1pm on 17/6/2022 ,I will have feedback. This morning 20/6/2022 I called once again -to leave messages for feedback

Is this How Cell C & Samsung Operate -******* Their Good Dedicated Clients?

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply20 Jun 2022, 13:05
Official
Good day Vernon ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
SamsungZA
:^NM 
VN
Vernon N's update20 Jun 2022, 15:47
Reviewer Update
image.png 98.39 KB
VN
Vernon N's update24 Jun 2022, 16:18
Reviewer Update
IS THERE ANY FEEDBACK YET -NO ASSISTANCE FROM CELL C NOR SAMSUNG? IS THIS CUSTOMER SERVICE???