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louise L
1 reviews | Active since Nov 2016
08 Aug 2023, 19:12
SAMSUNG WARRANTY LIES AND LIPTRONICS ****
DO NOT BE FOOLED BY SAMSUNG'S WARRANTIES! They will refer you to their repair centre, Liptronics who will take your money, and they will NOT repair your appliance! Samsung refers all repairs to this centre, and although we have reported this to Samsung numerous times, Samsung still forced us to use this company to keep our warranty. In the end, our fridge is completely irreparable due to their incompetence, and Samsung lies on a formal report and says that we declined the offer to have our fridge repaired! DO NOT TRUST SAMSUNG'S WARRANTIES!
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Replies (4)
Samsung South Africa's replyOfficial
08 Aug 2023, 19:13Good day Louise
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply08 Aug 2023, 19:13
Official
Good day Louise
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
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louise L's updateReviewer Update
08 Aug 2023, 19:41This has escalated, and Samsung failed to do the necessary investigation and/or intervention. Liptronics has over 100 situations the same as this; still, Samsung has done nothing about it. Numerous emails and phone calls can attest to this. Instead, Samsung **** on a referral report, but unfortunately for Samsung, forgot that there are emails that contradict their statement.
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louise L's update08 Aug 2023, 19:41
Reviewer Update
This has escalated, and Samsung failed to do the necessary investigation and/or intervention. Liptronics has over 100 situations the same as this; still, Samsung has done nothing about it. Numerous emails and phone calls can attest to this. Instead, Samsung **** on a referral report, but unfortunately for Samsung, forgot that there are emails that contradict their statement.
Samsung South Africa's replyOfficial
09 Aug 2023, 10:39Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply09 Aug 2023, 10:39
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
lL
louise L's updateReviewer Update
10 Aug 2023, 13:00Please note none of my concerns were addressed, and Samsung has not contacted me. Just another way how Samsung lies to customers and the public. Since this post, no one from Samsung contacted me. It is a disgrace as I did not think Samsung was a brand that needed to lie to customers.
lL
louise L's update10 Aug 2023, 13:00
Reviewer Update
Please note none of my concerns were addressed, and Samsung has not contacted me. Just another way how Samsung lies to customers and the public. Since this post, no one from Samsung contacted me. It is a disgrace as I did not think Samsung was a brand that needed to lie to customers.