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ronald.venkatas ronald.venkatas
1 reviews | Active since May 2017
11 Jan 2020, 20:43
Samsung warranty issues
A month ago I bought a new Samsung 9kg washing Machine. It stopped rinsing and spinning. A technician was sent out. A wire was apparent chewed by rodent or something. Apparently this is not covered by warranty. If I did not pay R495 part fee and R595 call out fee my warranty will be null and void. This is ridiculous just to join/repair a wire.
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Samsung South Africa's replyOfficial
11 Jan 2020, 20:46Good day Ronald
We are sorry to hear about your experience.
We would like to escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Please send us a private message with with your contact details or alternatively email us on tellus @ samsung . com.
Kind regards,
The SamsungSA Team:^ TL
Samsung South Africa's reply11 Jan 2020, 20:46
Official
Good day Ronald
We are sorry to hear about your experience.
We would like to escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Please send us a private message with with your contact details or alternatively email us on tellus @ samsung . com.
Kind regards,
The SamsungSA Team:^ TL