lR
lerato R
1 reviews | Active since Feb 2012
19 May 2015, 15:22
Samsung warranty is a lie
On the 29th of April I took my Phone in for repairs the next week I complained on Hello Peter and then I received an SMS confirming that my complaint was received and will be contacted soon, I was contacted and lady who i spoke with said she is going to call me back but she never did its almost a month that samsung has my device, Is samsung going to fix my screen as promised or not,
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Samsung South Africa's replyOfficial
20 May 2015, 07:39Hello Fana2011,
We have noted your concern, thank you for bringing this matter to our attention.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Samsung South Africa's reply20 May 2015, 07:39
Official
Hello Fana2011,
We have noted your concern, thank you for bringing this matter to our attention.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA