TB
Timothy B
1 reviews | Active since Nov 2018
04 Aug 2021, 22:26
Samsung Warranty Horrible
Absolutely disgusted by this company I am moving away from Samsung
Purchased S21 Ultra 5G 256G, I did not open the box till I had UAG Cover, few days ago I get dead pixel on my screen but no damage to the LCD however normal marks on device from removing out of cover etc, won't they not do a warranty job cause they claim physical damage ....marks are on the top of device dead pixel in the middle of screen however no damage where there is dead pixel ! Got myself Note 20 Ultra in the meantime only to be billed R6500.00 to sort device!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
05 Aug 2021, 08:18Good morning Timothy,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply05 Aug 2021, 08:18
Official
Good morning Timothy,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS