Samsung warranty failure

<p>I Purchased a Samsung 55inch LCD smart TV which failed within it 2 year warranty period.</p> <p>I approached the original reseller and notified them regarding the failure. They duly lodged the claim with Samsung however here is where the problem started.</p> <p>Samsung has accepted the claim, however I have been informed that they do not have the spares to fix or replace the unit. I have now been told that they will refund me the original purchase cost of the TV however this leaves me with approximately R3000 short for a replacement!</p> <p>I have spoken to directly to I believe their head of customer services and was simply told that Samsung is only obligated to refund the original purchase cost if they cannot fix or replace the unit and the fact that I cannot purchase a equivalent Samsung product for the amount they have refunded me is basically not their problem.</p> <p>I cannot see how a warranty can be viewed as honoured if I have to pay in money to simply replace what I have for at very least an equivalent product and if this is not available why should I as a customer have to pay in on a product that has failed within its warranty period?</p> <p>After much "heated discussion" Samsung have said that they will call around to find if any resellers still have stock of my unit and then try draw that stock back and replace my unit. However I have been sitting with this problem for over 3 weeks and Samsung’s solution is to either refund me and leave me with a R3000 bill to replace my TV or they will find old stock somewhere and replace my TV with a unit I have just been informed is obsolete and cannot be repaired if it ever fails again?</p> <p>Sorry Samsung but your customer service has a lot to be desired and they fact you choose to hide behind “legal clauses” and not do the right thing leaves me with no choice but to let everyone know your warranty policy!</p> <p> </p>