KD
Kim D
1 reviews | Active since Dec 2017
30 Mar 2022, 12:30
Samsung warranty expiry and repair charge ripoff
Disgusted at the Samsung policy of manufacturing products to just last for the "warranty period". We had a ******* and replaced our TV Dec 2019. A traumatic episode. Now the R10k plus TV has a screen backlight issue. 3 months after warranty expired. Samsung repair R3800, with no assistance or compassion, especially for pensioners. Reading the reviews about Samsung authorised repair dealers, I am definitely not going to get my TV repaired through them.
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Replies (2)
Samsung South Africa's replyOfficial
30 Mar 2022, 12:34Good day Kim,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply30 Mar 2022, 12:34
Official
Good day Kim,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
KD
Kim D's updateReviewer Update
30 Mar 2022, 12:53And this is what I mean. No accountability. Standard stock response and reply. In other words, you cannot get resolution. If their manufacturing and code of ethics were as superb as the fast responses to negative reviews, we might all be happy. Thanks for nothing Samsung. We will not be purchasing any more of your products.
Thank you for posting your comment,
We apologize for any inconvenience that this may have caused you.
Thank you for posting your comment,
We apologize for any inconvenience that this may have caused you.
As per contact made with reference number: *** , by our Voice Of Customer Advisor. We have addressed your concerns in the order they were raised, and conclusion on this matter has been addressed accordingly.
Thank you for your patience and understanding.
Kind Regards, SamsungZA NM
KD
Kim D's update30 Mar 2022, 12:53
Reviewer Update
And this is what I mean. No accountability. Standard stock response and reply. In other words, you cannot get resolution. If their manufacturing and code of ethics were as superb as the fast responses to negative reviews, we might all be happy. Thanks for nothing Samsung. We will not be purchasing any more of your products.
Thank you for posting your comment,
We apologize for any inconvenience that this may have caused you.
Thank you for posting your comment,
We apologize for any inconvenience that this may have caused you.
As per contact made with reference number: *** , by our Voice Of Customer Advisor. We have addressed your concerns in the order they were raised, and conclusion on this matter has been addressed accordingly.
Thank you for your patience and understanding.
Kind Regards, SamsungZA NM