1 reviews | Active since Sept 2020
Samsung warranty
Hi can some please assist . I have a Samsung galaxy A51 . The phone was purchased on the 14th of March 2020 . on the 19th of September 2020 , the phone started freezing , it then restarted by itself came on and started freezing again . There after on the same day I took the phone to Samsung in Gateway umhlanga . I was advised by a technician that the is a issue with the mother board and its a hardware issue . he had then agreed it will be cover under warranty as the phone is only 7 months old . The phone was then taken to Samsung Nandi drive . the lady at the help desk had checked the phone . there she found a slight crack on the rear camera lenses . she had then informed me the phone will be covered under warranty provided the phone isn't water damaged (she had also turned to the lady next to her and said " all the phones are coming with this issue " ) hours later a technician called and , which advised that the screen is the issue and not the mother board ( he had also advised me he doesn't not know what's wrong with the device , which makes me doubt his diagnosis ) . due to the rear camera lenses which is crack( functions perfectly) the warranty is void . I had the requested a failure report which arrived a day later after numerous calls . the failure report " LCD needs to be replaced in order for device to work correctly" . I then called back requesting the cause of the screen not working , he abruptly rep**** " its a parts failure" . I then questioned if its a parts failure why isn't the warranty covering it . His reply was " speak to customer care I can not help you " I have spoken to customer care and no one seems to be bother to assist . can someone please assist me I have chosen a Samsung device only because they are a reputable brand in South
I trust you are well.
Kindly note that your query has been recieved and noted.
We will revert shortly with feedback.
Regards
SamsungZA:
LZ
I trust you are well.
Kindly note that your query has been recieved and noted.
We will revert shortly with feedback.
Regards
SamsungZA:
LZ
Thank you
contact details ***
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Thank you
contact details ***
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this message serves as confirmation that the Accredited Service Centre is in full right to quote you for your device repair due to the damage the slight crack. Samsung policy states that the devices warranty gets voided when the device is physically damaged and because Samsung does not do partial repairs, the technician would need to repair the screen of the device as well as any other faults found. Choosing to accept the quotation issued results in the device repaired holistically. Otherwise, the device will be sent back to you unrepaired
'This Limited Warranty does not cover a) normal wear and tear (including without limitation, wear and tear of camera lenses, batteries or displays), b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc) or c) defects or damage caused by the misuse of the product, including use that is contrary to the instructions by SAMSUNG (e.g. as set out in the Product's user guide) d) transport costs and/or e) other acts beyond the reasonable control of SAMSUNG'
Regards
SamsungZA:
LZ
this message serves as confirmation that the Accredited Service Centre is in full right to quote you for your device repair due to the damage the slight crack. Samsung policy states that the devices warranty gets voided when the device is physically damaged and because Samsung does not do partial repairs, the technician would need to repair the screen of the device as well as any other faults found. Choosing to accept the quotation issued results in the device repaired holistically. Otherwise, the device will be sent back to you unrepaired
'This Limited Warranty does not cover a) normal wear and tear (including without limitation, wear and tear of camera lenses, batteries or displays), b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc) or c) defects or damage caused by the misuse of the product, including use that is contrary to the instructions by SAMSUNG (e.g. as set out in the Product's user guide) d) transport costs and/or e) other acts beyond the reasonable control of SAMSUNG'
Regards
SamsungZA:
LZ
can you please explain to me how does a camera lense which has a slight crack , cause at " part failure of the screen" , your technician has advised me that the screen is a part failure
can you please explain to me how does a camera lense which has a slight crack , cause at " part failure of the screen" , your technician has advised me that the screen is a part failure
please provide me with evidence that the camera lense has caused the screen itself to fail
please provide me with evidence that the camera lense has caused the screen itself to fail
I am still waiting for some kind of report explaining the failure of the screen
please can you assist
I am still waiting for some kind of report explaining the failure of the screen
please can you assist
Att Samsung South Africa
I still wait the failure report from you . its very strange how you ready to defend a policy , but have no proof to backup the reason to void the warranty .
one of the worst brands in South Africa , customer service is terrible . Samsung is a *******
Its very disappointing to get such poor help and response from a big brand like Samsung
I will get my phone diagnosed by a private company . This isn't the last time you guy hear from me
Worst service !!!!!!!!!!!!!!
Att Samsung South Africa
I still wait the failure report from you . its very strange how you ready to defend a policy , but have no proof to backup the reason to void the warranty .
one of the worst brands in South Africa , customer service is terrible . Samsung is a *******
Its very disappointing to get such poor help and response from a big brand like Samsung
I will get my phone diagnosed by a private company . This isn't the last time you guy hear from me
Worst service !!!!!!!!!!!!!!