CN
Chantelle N
1 reviews | Active since Mar 2012
23 Jan 2024, 04:19
Samsung = Waiting for better service
On the 1st of December 2023 I did an upgrade at MTN online for the Samsung Galaxy S23 Ultra with the Samsung Watch 6. Until today, 23 Jan 2024, I still haven't received my upgrade as MTN Online is saying Samsung isn't providing them with stock on the S23 Ultra and watch. MTN says they have escalated this matter but nothing is being done from Samsung's side. This is very bad Service from Samsung and MTN. Why advertise the device when you can't provide it?
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Samsung South Africa's replyOfficial
23 Jan 2024, 07:47Good day Chantelle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply23 Jan 2024, 07:47
Official
Good day Chantelle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM