SM
Sanjeev M
1 reviews | Active since Jan 2020
22 Nov 2020, 15:23
Samsung Voucher - Reality or a ****???
Altron is managing the voucher redemption service on behalf of Samsung South Africa. Bought a qualifying product 3 weeks ago. Had a problem claiming the voucher for about a week, mailed Samsung South Africa, and was advised to mail Altron. 2 weeks and no acknowledgement or response from them. Tried copying in the Samsung mail address but it appears this only works when you mail from the website which I did again. Cannot reply to the mails as it initially does not go through and eventually fails. Disgraceful from both companies.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
23 Nov 2020, 09:30Good Morning Sanjeev ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply23 Nov 2020, 09:30
Official
Good Morning Sanjeev ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
23 Nov 2020, 10:53Thank you for posting your comment.
Will you kindly forward the email to zaservice @ samsung .com , and we'll get the concerned person to assist further .
Kind Regards,
SamsungZA
NM
Will you kindly forward the email to zaservice @ samsung .com , and we'll get the concerned person to assist further .
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply23 Nov 2020, 10:53
Official
Thank you for posting your comment.
Will you kindly forward the email to zaservice @ samsung .com , and we'll get the concerned person to assist further .
Kind Regards,
SamsungZA
NM
Will you kindly forward the email to zaservice @ samsung .com , and we'll get the concerned person to assist further .
Kind Regards,
SamsungZA
NM