Samsung Voucher GR54RK

I purchased a Samsung Galaxy Flip 3 in December 2021. I was promised a Samsung Online voucher. The reference is GR54RK.

To date I have not received this voucher. Every month I fight with Samsung for this voucher and once a month I receive an email to say that the voucher was sent to me on email. I have checked all my inboxes and I have not received the voucher.

I cannot get through to Samsung to speak to someone as none of the numbers work. No-one from Samsung can tell me which email address the voucher was sent through.

I have tried reaching out on email, Twitter, Hello Peter and all of their customer care numbers to no avail.

I want to take this up with the Ombudsman as it is going on for 4 months and all of my concerns are falling on deaf ears.

I have supported Samsung all my life and I have never felt so let down by one company.

Please can someone assist me!