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Stafford H
1 reviews | Active since Oct 2020
10 Oct 2020, 12:43
Samsung voucher claim is a lie!
I took the Note 20 Ultra as my new phone with the promise of a R4000 estore voucher. I submitted my claim on the 24th of August. I am still awaiting my voucher. I have been in touch with Samsung many times via calls, emails, online chat and Twitter to no avail. I believe that either the voucher is a ********** story or this is some of the worst customer service I have ever experienced. And this from the most popular cellphone brand in the world! To say I am disappointed, is an understatement of immense proportions.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
10 Oct 2020, 12:48Good day Stafford
Apologies for the inconvenience caused.
We will follow up on the status of your claim then provide you with feedback.
Regards
SamsungZA
SS
Apologies for the inconvenience caused.
We will follow up on the status of your claim then provide you with feedback.
Regards
SamsungZA
SS
Samsung South Africa's reply10 Oct 2020, 12:48
Official
Good day Stafford
Apologies for the inconvenience caused.
We will follow up on the status of your claim then provide you with feedback.
Regards
SamsungZA
SS
Apologies for the inconvenience caused.
We will follow up on the status of your claim then provide you with feedback.
Regards
SamsungZA
SS
SH
Stafford H's updateReviewer Update
11 Oct 2020, 14:13If this is not resolved by end of business Friday 16th October 2020 I am going to refer this matter to the National Consumer Commision.
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Stafford H's update11 Oct 2020, 14:13
Reviewer Update
If this is not resolved by end of business Friday 16th October 2020 I am going to refer this matter to the National Consumer Commision.
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Stafford H's updateReviewer Update
13 Oct 2020, 08:57I have noticed several more of these reviews since I published mine and I am therefore going to commence the process of escalating this matter to the NCC as it seems Samsung South Africa simply has no intention of fulfilling their promise.
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Stafford H's update13 Oct 2020, 08:57
Reviewer Update
I have noticed several more of these reviews since I published mine and I am therefore going to commence the process of escalating this matter to the NCC as it seems Samsung South Africa simply has no intention of fulfilling their promise.