TH
Tasneem H
1 reviews | Active since Oct 2020
12 Oct 2020, 12:42
SAMSUNG VOUCHER CLAIM DISAPPOINTMENT
I purchased a Samsung Galaxy Note 20 Ultra on the 23rd August 2020. I was told I will receive my R4000 voucher. I submitted everything that I needed to in order to receive my R4000 voucher. I registered my phone and did it online while I was still in the store where I purchased my phone. I then went to the Samsung store in the mall to find out how things would work going forward. I was told I am registered and I will receive a link to redeem my voucher. To date, I HAVE NOT RECEIVED ANY VOUCHER! After numerous calls and emails, by my husband and I, with Samsung, I have not received any feedback!
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Replies (1)
Samsung South Africa's replyOfficial
12 Oct 2020, 18:11Good day Tasneem
Thank you for choosing Samsung.
Kindly be advised that the delay was the incorrect documents that had been received. We have now received the correct documents as confirmed with our Promotions Team.
They have advised that they will escalate for the claim to be accepted and assist further.
Samsung apologises for the inconvenient caused.
Regards
SamsungZA
LZ
Thank you for choosing Samsung.
Kindly be advised that the delay was the incorrect documents that had been received. We have now received the correct documents as confirmed with our Promotions Team.
They have advised that they will escalate for the claim to be accepted and assist further.
Samsung apologises for the inconvenient caused.
Regards
SamsungZA
LZ
Samsung South Africa's reply12 Oct 2020, 18:11
Official
Good day Tasneem
Thank you for choosing Samsung.
Kindly be advised that the delay was the incorrect documents that had been received. We have now received the correct documents as confirmed with our Promotions Team.
They have advised that they will escalate for the claim to be accepted and assist further.
Samsung apologises for the inconvenient caused.
Regards
SamsungZA
LZ
Thank you for choosing Samsung.
Kindly be advised that the delay was the incorrect documents that had been received. We have now received the correct documents as confirmed with our Promotions Team.
They have advised that they will escalate for the claim to be accepted and assist further.
Samsung apologises for the inconvenient caused.
Regards
SamsungZA
LZ