JT
Jaco T
1 reviews | Active since Feb 2013
02 Nov 2021, 10:34
Samsung/ Vodacom partnership bad customer experience
I got faulty Samsung Buds+ SM-R175 (earbuds) EP - QR175 (Cradle) from Vodacom during a upgrade and for more than 4 months I am unable to rectify this situation.
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Samsung South Africa's replyOfficial
02 Nov 2021, 10:35Good day Jaco ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply02 Nov 2021, 10:35
Official
Good day Jaco ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM