MB
Monique B
1 reviews | Active since Nov 2011
08 Jan 2026, 13:13
Samsung Vodacom deals that don't deliver!
Last year December we got a new cellphone contract from @Vodacom. The Samsung A55 phone deal included airpods from Samsung and a smart watch. It's been a year now and we haven't received the airport or Smart watch. There are no replies on any emails we've sent. They bait customers with deals and then do not deliver. Be careful when choosing deals that promise extras.
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Replies (2)
Samsung South Africa's replyOfficial
08 Jan 2026, 13:16Good day Monique
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply08 Jan 2026, 13:16
Official
Good day Monique
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
MB
Monique B's updateReviewer Update
08 Jan 2026, 13:17Thank you for your quick response
MB
Monique B's update08 Jan 2026, 13:17
Reviewer Update
Thank you for your quick response