CB
Chantelle B

1 reviews | Active since Jun 2023

19 Jun 2023, 12:36

SAMSUNG & VODACOM DEALS FALSE INFORMATION

Samsung & Vodacom Deal September 2020. STAY AWAY FROM SAMSUNG AND VODACOM I have been struggling since the 28th of September 2020 for them to deliver the TV's.

This purchase was from Vodacom (A CONTRACT BETWEEN VODACOM AND SAMSUNG) On the same day we received a reply were they requested from details all details was sent through to them reference numbers for both phones as requested by the Samsung call center) (I have prove of everything on email still no TV’s almost 3years later were we have been giving them several changes and they saying that they will delivery in 14working days (WOW ARENT YOU FOOLS 3YEARS LATER AND I AM STILL WAITING FOR YOU TO GET BACK TO OR TO CALL ME, TO DELIVER MY TV’S X2, absolutely disgusting).

On the 29th of September 2020, someone from Samsung said on email that the claim for our x2 TV’S was successful well we are still waiting nothing received.

Each month went by and by and by they even called and asked for the correct address to deliver the TV’s, did they get lost (NO CALL RECEIVED AGAIIN TO SAY THEY WILL BE DELIVERING).

Purchased this deal times x2 (Note 20 Ultra and a Note 20) I have been going back and forth regarding the TV’s we have not received with this deal that was going on with Samsung and Vodacom. (We purchased this from Vodacom in September 2020 we are now in 2023 and every time we call there excuse is they are either out of stock or they will deliver the tv’s in the next 14days it has now almost been 3years the contract will be ending in September’2023 and we have still not received any TV’s) this is disgusting we will never ever take another contract phone with Vodacom where they have these deals going on with SAMSUNG) It is now years later and we are still waiting for your transport truck to deliver the TV’s.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Jun 2023, 12:37
Official
Good day, Chantelle,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
;^NP