1 reviews | Active since May 2016
SAMSUNG VOC and SSS are useless and on Holiday Mode
On 11 December 2024 I booked my Samsung Projector in at SSS Cellular for a warranty assessment. I was told that it would take 2-3 days to assess. As per the Technicians report Dated 17 December "Detailed Report: The unit is Suspected to have a Main board problem as it has no power. The unit was not thoroughly opened or fully assessed as we were waiting for a agent from Samsung to assist with proper assessment. " I had already escalated the matter to Samsung on Friday the 13th Stating that I don't have a TV and would like this matter resolved as soon as possible. As of today, Samsung VOC is NEVER available to take my calls and doesn't return my calls.
I DO NOT want this Unit repaired; I would like it replaced under warranty. I believe this projector has a design flaw that causes the PCB to burn out.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM