Samsung VOC and Exchanges/Refund Department, Incompetence beyond belief

Its been about five months since my last post on this same issue, a faulty Samsung TV which is under warrantee and I have been trying to have matter resolved for over a YEAR.

I have spoken to almost every staff member on the public facing side on Samsung. I have heard numerous excuses and the famous we will investigate and call you back, really for a year.

To name some of the people that have been involved. Felicia numerous excuses she doesn't seem to follow up on anything. Beauty Linda Sehipo Thabang and finally Thapelo Moloi the manager of the VOC department.

I have had numerous calls from Samsung to find out if have received my refund, they don't seem to have a clue on what's going on.

Just had a chat to Moipone to say the VOC ref *** is closed, I still have not received my "approved" refund.