DS
Douw S
1 reviews | Active since Feb 2021
14 Dec 2021, 19:25
Samsung virtual voucher ****s!!!!!!
So... Samsung is saying buy the galaxy flip and get a R3000 virtual voucher. Registered the device as per their request. They keep on emailing excuses that the imei number does not match. How is this pictures are from the device and the device box and the invoice. **** **** ****
Will take the to the NCC if not resolved this week. No contact details that they supply work. No consultants available.
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Samsung South Africa's replyOfficial
14 Dec 2021, 19:28Good evening Douw,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply14 Dec 2021, 19:28
Official
Good evening Douw,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS