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albert A
1 reviews | Active since Jun 2011
15 Nov 2019, 04:29
Samsung very poor customer service
It's been a week, last Friday my washing got stuck in my less than 1 year old Samsung 10 warranty, fancy glass door, digital Inverter, washer /dryer combo. Im still waiting on Samsung to come back. They looking like ******s as their Internal escalations are non existent and service is not a priority for their sub standard recall Grey products.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
15 Nov 2019, 04:36Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
Samsung South Africa's reply15 Nov 2019, 04:36
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
Samsung South Africa's replyOfficial
15 Nov 2019, 04:40Good day
Herewith your reference number:
***
Regards,
SamsungSA:^MC
Herewith your reference number:
***
Regards,
SamsungSA:^MC
Samsung South Africa's reply15 Nov 2019, 04:40
Official
Good day
Herewith your reference number:
***
Regards,
SamsungSA:^MC
Herewith your reference number:
***
Regards,
SamsungSA:^MC
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albert A's updateReviewer Update
15 Nov 2019, 04:46Your automated response and promise that somebody will call back don't happen
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albert A's update15 Nov 2019, 04:46
Reviewer Update
Your automated response and promise that somebody will call back don't happen