samsung - very poor communication

I have had an ongoing issue to resolve re a faulty television.The issue of the tv has almost faded into obscurity.My main problem now is purely communication.Trying to get through to anyone at samsung is fraught with problems.Their email complaints procedure is not user friendly,phoning their customer care line is a challenge-but the worst part is getting anyone to come back to you.I have literally had to hound people via any means I have to get a response --and no one seems to care.If communication is the keystone of any retail organisation then I am afraid Samsung perhaps you have got too big for your boots-and you don't care for the little guy.I certainly don't feel like a valued customer!