Samsung, very irresponsible and arrogant brand

I was a very strong supporter of Samsung mobile devices up to my latest encounter. I owned 5 of their premium tablets including two 12.2 inch tablets. I am on my third Note Device having owned The note 2, 3 and now the Note 4, to name a few. I have raised a number of questions with Samsung in January without any response. After nagging them, I have some answered and the rest ignored, to their convenience I suppose, after having had to follow up again. I now clearly understand why other brands are eroding away at Samsung's market share, and with good right! With this level of arrogance and just downright disrespect for your supporters/clients, you can be sure that I will never purchase ANY Samsung device every again. I will henceforth advise as many other potential customers to safer havens!