Samsung very dissappointing

After continuous back and forth and also reporting Samsung on Hello Peter I have realized that I am not getting proper answers from them. After they have literally destroyed my phone from a working S5 with a cracked screen, to a phone that doesn't work properly and keeps dying and overheating...al they can say is they cannot replace my phone because it is damaged...Well hello, you damaged it...it has been back and forth to your repair centre and I have been losing data, cannot operate with another phone every time...<br> <br> It just seems like Samsung is going backwards. After being an avid supporter I am now a disgruntled brand changer. If I have to go and buy an iPhone and then name and shame Samsung ADH and Samsung South Africa...so be it! I have the proof and scars.