CV
Clive V
1 reviews | Active since Mar 2009
07 Jun 2022, 14:59
Samsung V&A. One of the most inept & couldn't give a st*ff attitudes I have ever experienced.
The Samsung outlet at the V&A Waterfront has to be one of the, if not the most inept outlet I have ever had the misfortune to deal with. I walked in asking if I could get a quote on a price to repair my galaxy S20. The gentleman informed me he could not give me a quote, it had to go to their repair centre. Ok, I understand, I then asked him how much a new front glass would cost, he stated that he had already told me he could not give me a repair estimate. I again stated I understood, however I would like the price of a front glass. I was then ignored. Honestly I would not, under any circumstances, purchase anything from that outlet, no matter what the cost.
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Replies (1)Samsung South Africa's replyOfficial
07 Jun 2022, 15:02 Good day Clive ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply07 Jun 2022, 15:02
Official
Good day Clive ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
