Samsung v Immigrant Cell Repair Shop

I have a small.business with all my contact and other details on my phone. When the screen broke I took it in to Samsung Century City. After 1 week + and no response I had to go fetch it only to be told by the immigrant cell repair shop that they would have to buy the new screen from Samsung as well. So I went back to Samsung reluctantly as the security of the details on my phone was guaranteed to be kept safe as opposed to the immigrant cell repair shops. So let me do the comparisons: Samsung v Immigrant Cell.Repair Shops Location: 1 point to immigrant cell repair shop ( They are all over SA ) Customer help : 1 point to immigrant cell repair shop ( 1 or 2 guys help you immediately with no assessment fee.) Security of personal details : 1 point to Samsung ( They claim that they do not download your personal details of the phone. Dont know if this can be verified as everything else I have experienced is lies and low grade service to no grade service. ) Costs : 1 Point to immigrant cell Repair shops ( They are about R500 cheaper for the same job buying the repair parts from Samsumg and no **** assessment fee.) Time to complete job: 2 points to the Immigrant cell repair shop ( They guarantee buying an orignal samsung part from samsumg and repair your phone within 48 hours & this is true. Samsung says 3 to 5 working days. I am waitimg 1 month now.) Customer complaints : 1 point to Immigrant cell Repair shops. ( This you do at the shop or kiosk you had you mobile repaired and speak directly to person wbo gives you details on the spot. Samsung has many call centres with reference number followed by nothing.) Guarantee : 1 Point to Samsung. ( They are the company that guarantees the product as they are the orignal supplier of Samsung replacement parts )

Samsumg looks like they trying hard to maintain low to no no grade service in line with the SA governmemts poor or no performance service. They want to have a basic model of junk status with customer hopes set very low so that the customer is not very dissapointed. Keep on with the staff you employ and the mindset you have at Century City and you will get there surely.