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ddacosta D
1 reviews | Active since Sept 2012
15 Jan 2023, 09:10
Samsung , used to be quality
Samsung stood for quality and value for money , but it seems in the last few years, the fame has gone to their heads. Although prices have gone up , quality has gone down even faster. I bought ‘a new microwave from Hirsch in the beginning of this year , it will not work for longer than 5 minutes. My mistake was that I believed in the quality of your name , my mistake as I did not fully test the item in the week I bought it and was only able to return it 12 days after purchase. Seems Samsung policy is to repair the it, if its retuned after 7 days. What faith will I put in a expensive item that has to be repaired after 1 week. Disappointed and not happy with samsung.
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Replies (3)
Samsung South Africa's replyOfficial
16 Jan 2023, 08:04Good morning Daniel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply16 Jan 2023, 08:04
Official
Good morning Daniel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
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ddacosta D's updateReviewer Update
20 Jan 2023, 07:59Regretably , issue has still not been resolved , between hirchs and samsung, the story changes daily. Last advised the sasmsung technincian believes that a microwave that can only run for less than 5 minutes is not a issue. Getting to the point where i will buy a new microwave somewhere else and sure as hell not a samsung. Really angry now as to how two large companies have such a low standard of service delivery. And please no more apologies, just sort the issue out.
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ddacosta D's update20 Jan 2023, 07:59
Reviewer Update
Regretably , issue has still not been resolved , between hirchs and samsung, the story changes daily. Last advised the sasmsung technincian believes that a microwave that can only run for less than 5 minutes is not a issue. Getting to the point where i will buy a new microwave somewhere else and sure as hell not a samsung. Really angry now as to how two large companies have such a low standard of service delivery. And please no more apologies, just sort the issue out.
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ddacosta D's updateReviewer Update
21 Jan 2023, 11:42Here is the end story on samsung. After days of waiting went to hirchs to pick up a replacement unit. The sales rep suggested we tested it there and then. To the staff and managemenrs surprise , a brand new out the box unit had the same issues. Luckily a samsung rep was there , who deffended the brand by accusing and attacking us , saying it was my fault that all the same model ( new out the box) samsungs had this issue. Samsung should thank this rep, i was tempted taking a different model samsung, took a LG instead. Gues the s's in samsung stand for super ****. Sod off sucky samsung. Wont be buying your over priced garbage products anymore.
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ddacosta D's update21 Jan 2023, 11:42
Reviewer Update
Here is the end story on samsung. After days of waiting went to hirchs to pick up a replacement unit. The sales rep suggested we tested it there and then. To the staff and managemenrs surprise , a brand new out the box unit had the same issues. Luckily a samsung rep was there , who deffended the brand by accusing and attacking us , saying it was my fault that all the same model ( new out the box) samsungs had this issue. Samsung should thank this rep, i was tempted taking a different model samsung, took a LG instead. Gues the s's in samsung stand for super ****. Sod off sucky samsung. Wont be buying your over priced garbage products anymore.